Job description
As a Medical Information and Adverse Event Intake Specialist, you will be at the forefront of patient safety, engaging directly with Health Care Professionals (HCPs) and patients. Your role is highly visible and integral to our mission of optimizing product safety profiles across various therapeutic areas. This position offers flexibility, allowing you to work from home, in a hybrid setup, or from our offices.
Key Responsibilities
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support (excluding commercial sales support).
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, code medical terminology, generate queries pertinent to the case, perform quality control, drive case closure, and coordinate translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Foster a positive, collaborative team environment with lifecycle safety team members, lead by example, and provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team managers and Customer Delivery Managers (CDMs) on project metrics and challenges.
- Liaise with Project Managers by proactively identifying issues and proposing solutions, providing technical support, reports, metrics, identifying SOW changes and potential change orders, and delegating client requests.
- Participate in training across lifecycle safety process service offerings and working groups to implement new initiatives and process efficiencies.
Minimum Qualifications
- Bachelors Degree in Life Sciences.
- Excellent written and verbal skills in English (minimum C1) and Norwegian (minimum C2/native).
- Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
- Exceptional attention to detail and accuracy, maintaining high-quality standards consistently.
- Ability to manage multiple projects simultaneously, organize your workload, and effectively manage competing priorities.
- Excellent organizational and time management skills.
Role:
Patient Service AssistantIndustry Type:
Medical Services / HospitalDepartment:
Healthcare & Life SciencesEmployment Type:
Full Time, PermanentRole Category:
Other Hospital Staff
EducationUG:
B.Sc – Bachelor of Science in Any Specialization, Any GraduatePG:
M.Pharma in Pharmacy, MS/M.Sc(Science) in Any Specialization